TERMS & CONDITIONS

Welcome to Sister A.

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing this website and/or purchasing from Sister A, you agree to be bound by the following Terms & Conditions.

1. Business Information

This website is owned and operated under the brand name Sister A.

For any questions regarding orders, products, collaborations, or general inquiries, you may contact us at:

  • Email: sister.a.holistic@gmail.com
  • Based in: Luxembourg
  • Brand Name: Sister A

2. Products

Sister A offers handmade wellness and home fragrance products, including but not limited to:

  • Candles
  • Body mists
  • Lavender oil
  • Bath products
  • Palo santo
  • Seasonal or limited collections

We do our best to ensure that all product descriptions, images, and information are as accurate as possible. However, due to the handmade nature of our products, slight variations in color, texture, appearance, weight, or finish may occur. These variations are natural and do not affect the quality or intended use of the product.

3. Product Use

All products sold by Sister A are intended for personal use only and should be used according to the instructions provided on the packaging and/or website. The customer is responsible for the safe and appropriate use of all products.

Sister A shall not be held liable for any damage, injury, or issue resulting from:

  • Misuse of a product
  • Improper storage
  • Failure to follow instructions
  • Use beyond the product’s intended purpose

Candle Safety

  • Candles should never be left burning unattended.
  • Always place candles on a stable, heat-resistant surface and keep them away from children, pets, curtains, or flammable materials.

Body / Bath / Aromatic Products

  • If irritation, sensitivity, or an allergic reaction occurs, discontinue use immediately.
  • Where applicable, we recommend testing the product on a small area before full use.
  • Products sold by Sister A are not intended to diagnose, treat, cure, or prevent any medical condition and should not be considered medical advice.

4. Prices

  • All prices listed on the website are displayed in EUR (€).
  • Prices may be updated or changed at any time without prior notice.
  • Shipping fees are not necessarily included in the listed product prices and will be calculated at checkout where applicable.
  • In the event of an obvious pricing or product description error, Sister A reserves the right to cancel or refuse any affected order.

5. Orders

By placing an order through our website, you confirm that all information provided is accurate, complete, and up to date. An order is considered received once the customer has received an order confirmation email. However, receipt of an order confirmation does not automatically mean acceptance of the order.

Sister A reserves the right to refuse or cancel any order in cases including but not limited to:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraud or unauthorized transaction
  • Incomplete or inaccurate billing / shipping information

6. Payments

  • Available payment methods are displayed at checkout.
  • Sister A reserves the right to modify or update available payment methods at any time.
  • All payments are subject to approval and verification by the relevant payment provider.

7. Shipping & Delivery

Sister A makes every effort to process and dispatch orders within a reasonable timeframe. Processing and delivery times may vary depending on:

  • Product availability
  • Order volume
  • Destination country
  • Seasonal demand
  • Courier delays

Any delivery timeframes provided are estimates only and are not guaranteed. Sister A is not responsible for delays caused by third parties, including but not limited to couriers, customs, strikes, weather conditions, or any other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information. If a parcel is delayed, returned, or undeliverable due to incorrect or incomplete address details, additional shipping charges may apply.

8. Returns, Exchanges & Cancellations

Due to the nature of our products and for hygiene and product integrity reasons, returns and exchanges are not accepted, unless the item received is:

  • Damaged
  • Defective
  • Incorrect

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery at:

  • Email: sister.a.holistic@gmail.com

Please include:

  • Your order number
  • A short description of the issue
  • Clear photos of the product and packaging

If your claim is approved, we may offer one of the following at our discretion:

  • Replacement
  • Store credit
  • Refund

Sister A reserves the right to review and assess each claim individually.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product names
  • Text
  • Photographs
  • Graphics
  • Branding
  • Design elements

…is the intellectual property of Sister A, unless otherwise stated. No part of this website or its content may be copied, reproduced, republished, modified, or used for commercial purposes without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Sister A shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our products or website. While we make every effort to maintain accurate information and a secure browsing experience, we do not guarantee that the website will always be available, uninterrupted, or error-free.

11. Privacy

Using our website and placing orders may require the collection and processing of personal information. For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

12. Changes to These Terms

Sister A reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on this website. We encourage customers to review this page periodically.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of the country in which the business is based, unless otherwise required by mandatory consumer protection laws.

14. Contact

If you have any questions regarding these Terms & Conditions, you may contact us at:

  • Email: sister.a.holistic@gmail.com
  • Brand: Sister A