SHIPPING POLICY

Thank you for shopping with Sister A.

We do our best to prepare and ship each order with care and as efficiently as possible.

1. Processing Time

Because many of our products are handmade or prepared in small batches, please allow 2–5 business days for order processing unless otherwise stated.

During busy periods, launches, holidays, or special promotions, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to selected countries.
Available shipping destinations will be shown at checkout.

If your country is not available, please feel free to contact us at:

Email: sister.a.holistic@gmail.com

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • destination
  • parcel size / weight
  • selected shipping method

4. Delivery Times

Estimated delivery times vary depending on your location and shipping provider.

These timeframes are estimates only and are not guaranteed.

5. Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country.

These charges are the responsibility of the customer.

Sister A is not responsible for delays or additional charges caused by customs processing.

6. Incorrect Shipping Information

Please make sure your shipping details are correct before completing your order.

Sister A is not responsible for parcels lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

If a parcel is returned to us due to address issues, additional shipping fees may apply for re-shipment.

7. Lost or Delayed Parcels

Once an order has been shipped, delivery is handled by the shipping provider.

While we will always do our best to assist, Sister A is not responsible for delays, losses, or delivery issues caused by third-party couriers.

If you believe your parcel is lost or significantly delayed, please contact us and we will do our best to help.

8. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • your order number
  • a description of the issue
  • clear photos of the parcel and product
  • . Contact

For any shipping-related questions, please contact us at: sister.a.holistic@gmail.com

Email: sister.a.holistic@gmail.com
Brand: Sister A

Last Updated: 7.4.2026